FAQ’s
Got Questions? We’ve Got Answers
Orders
We’re lightning fast and will typically dispatch your goodies within 2 working days. Depending on where you live, it can take 2-7 days for your order to arrive post dispatch. We partner with Aus Post to make sure your skincare stash arrives pronto.
All orders are shipped from our warehouse in Sydney. That's where the magic happens!
Oh no! Shoot us an email at hello@balmoralhealthco.com.au and we'll make things right, ASAP. Our customer support team has got your back.
We don't accept returns if you change your mind, but we're flexible if there's an issue. If your order was messed up, damaged, or not what you expected based on the website, don't sweat it! Reach out to hello@balmoralhealthco.com.au and we'll sort out a return, exchange or credit for you.
We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
Typically we don't do refunds for buyer's remorse, but if there was a genuine issue with the order. Faulty items, wrong items, or items not matching the website description? No problem! Our awesome support crew at hello@balmoralhealthco.com.au will process a refund, exchange or credit to make it right.
You know it! As soon as your order ships, we'll send you the tracking deets so you can follow your package's journey. We partner with Australia Post to bring your goodies to you safe and sound.
DermaAngel & Your Skin
DermaAngel Acne Patches use next-gen hydrocolloid to unclog pores and zap redness. They conceal pimples while doing their bit to heal your skin, plus they're super easy to peel and apply. Thin invisible edges and a matte finish perfect for under make up? These patches are breathable, waterproof and shield your skin from UV rays too. Bye-bye gunk and contaminants!
Simple! Just pop a patch right on the trouble area following the instructions. Do a quick patch test first though, especially if you have any skin conditions. If something seems off, give your derm a heads up and email us at hello@balmoralhealthco.com.au.
The gentle, hypoallergenic patches are suitable for pretty much anyone over 3 years old.
Where do we start? These pimple-fighting heroes use hydrocolloid technology to absorb gunk while staying low-profile on your skin. They're breathable, waterproof with UV protection and nearly invisible with a matte finish. Plus, their hands-free design keeps the bacteria at bay while they do their thing day and night.
DermaAngel is dermatologically tested to be gentle, non-irritating and to play nice even with sensitive skin types. The hydrocolloid patches work whether your skin is oily, dry, combo or anywhere in-between. If you have allergies, do a patch test first and discontinue use if you have any reactions. Check the ingredients on the site too.
Pick up these skin-saving stickers online through our official dermaangel.com.au site. You can also find them at Direct Chemist Outlet, Chemist Warehouse Online, Amazon and selected Pharmacies.
Nope. DermaAngel doesn't replace specialist medical care. If you experience swelling, irritation or pain after using a patch, ditch it and see your doctor. If you've got any underlying skin conditions, always loop in a professional for diagnosis and treatment advice.
Replace the patch when it turns white or after 12 hours of wear. If irritation occurs, immediately remove and consult your derm. Keep them someplace cool and dry, away from direct sunlight. These are for external use only.
DermaAngel products cannot be used for children under 3 years old.
You bet! There are no animal ingredients in these pimple-fighting patches.
DermaAngel lets your skin breathe easy for up to 12 whole hours per patch sesh.
Yep. These patches are waterproof with UV protection.
DermaAngel patches are 100% fragrance-free.
We've got you covered overnight with our thicker, ultra-absorbing DermaAngel Night time product.
Thanks to the medical-grade hydrocolloid material, these babies can soak up 6x their volume in pimple gunk and protect against infection for up to 12 hours.
The super-effective Tranexamic Acid (TXA) in our DermaAngel Lightening patches provides brightening power 50x stronger than vitamin C!
CICA stands for Centella Asiatica - an antioxidant herb that's a key ingredient in DermaAngel Lightening patches!